This is an electronic record in accordance with Information Technology Act, 2000 (as may be amended, modified, re-enacted, consolidated or replaced from time to time) and rules thereunder pertaining to electronic records as applicable and amended from time to time. This document is generated by a computer system and does not require any physical or electronic signature.
GREENBACKS TECHNOLOGIES PRIVATE LIMITED is a company engaged in the business of providing an online platform under the brand and style name of Slashpay (hereinafter referred to as “Slashpay”, “Company”, “we”, “us”, “our”) through which the User (defined hereinafter) can pay bills, recharge, send money, buy gold, invest, and shop at his/her favourite store, In order to make payment, users may choose options like UPI and/or, the Slashpay wallet and/or credit and/or debit card.
Slashpay, in order to ease the requirements of its Users all over the country has provided an online platform through its website https://www.slashpay.app/ and mobile application for Android and iOS devices ‘Slashpay’ (hereinafter collectively referred to as the “Platform”), wherein the Users on the Platform can avail the services provided by the Company as a one-stop destination to fulfill their requirements in relation to Pre-Paid Instruments, Gift cards, Payment Gateway, Recharges and Bill Payments, Insurance, Mutual Funds, Gold sale & purchase, switch interface/ access including others provided by the Platform (collectively referred to as “Services”), as per the following Terms and Conditions.
These terms and conditions (hereinafter also referred to as “Terms”), as may be amended from time to time, apply to all our Services directly or indirectly made available online, through this Platform.
If you do not want to be bound by these Terms, you must not retain, access or use the Platform in any manner whatsoever. Anything done, caused to be done, whether expressly or impliedly in contravention of these Terms may render you liable for legal action.
We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms, at any time without any prior written notice to you. It is your responsibility to review these Terms periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.
“Account” means the information held by Slashpay about the Users, such information having been submitted by the User to whom the information relates, including your booking history, circles, wallet and the other information contained in your Platform’s “Profile” section
“Login Details” means the usernames and passwords used by you to access certain functionalities of the Platform;
“User” means a person who has signed up/registered for the services provided by the Platform and has access to all the features and unrestricted functionalities of the Platform;
“Slashpay Entities” - Shall mean group, affiliates and subsidiaries of Slashpay.
“Slashpay Platform” – Refers to any platform owned /used by Greenback Technologies Private Limited or any other Slashpay Entities not limited to websites, mobile applications, devices, URLs/links, notifications, chatbot, or any other communication medium used by Slashpay entities to provide its services to its Users.
“Service Providers” – Refers to any individual, group of individuals defined under law with whose services are used by Slashpay or Slashpay Entities in order to provide the intended Services to you through Slashpay Platform.
“Business Partners” – Shall refer to any individual, group of individuals defined under law with whom Slashpay or Slashpay Entities have a contractual relationship and not limited to Merchants, Advertisers, Deal Partners, Financial Institutions, switch interface partners.
“Participating Platforms / Merchant Partners” – Websites and Platforms that accepts permitted Slashpay Services to make a payment against products or services offered by such platforms.
Availability of Services
By using the Platform, you acknowledge that while we take every reasonable action to make sure that the Services remain fully functional and up to date, interruptions do happen, for any reason or no reason, including for routine maintenance, as may be required for effective functioning of the Platform. You understand and acknowledge that the Services could be interrupted, suspended, or terminated due to any reason whatsoever, without any fault of the Company and therefore we shall not be held liable in any manner whatsoever, for any loss to anyone due to such interruption, suspension or termination of Services. The following are the services rendered by Slashpay.
“Slashpay” Account (“SA”) is the account that you create when you sign/ register with Slashpay. This account allows you to access the Slashpay Platform, browse through the Slashpay Service, make payment using debit, credit cards or net banking collectively known as (“Payment Gateway Services”) to permissible merchants on Slashpay Platform or on Participating Platforms.
You would also need to register by providing additional information in order to make payment via Unified Payment Interface (“UPI”)
Allows you to store your card details with our secure PCI-DSS zone for use of transactions.
Allows you to share and maintain the ‘KYC’ details and information for underwriting purposes for other financial and non-financial products available on Platform as illustrated below:
Slashpay UPI (“Slashpay UPI”)
External Wallets (“EW”)
Purchase and redemption of Mutual Funds Units
Recharge & Bill Payments (“RBP”)
Merchant Payments on Slashpay Platform (“Switch Merchants”)
Any other financial product/feature that is provided on Slashpay or Slashpay Entities platform, subject to regulatory provisions and permitted by Slashpay.
Slashpay UPI. Enables Your to make payment to a merchant or any person as permitted through Your Bank account using the UPI ecosystem.
External Wallets (“EW”); enables You to use another authorized Payment Instrument (PPI) to make payment for goods and services on Slashppay Platform.
Recharge & Bill Payments (“RBP”); enables You to pay Your bills or recharge Your account with listed service providers on Slashpay Platform.
Merchant Payments on Slashpay Platform (“Switch Merchants”); Our in-app service that enables You to access merchant websites/application within Slashpay mobile application and use Slashpay or any other Payment Instruments provided by such merchants.
Sign Up / Registration
To register an Account with us, you will be required to register on the Slashppay Application and fill an online form on the Platform, by providing certain essential details as may be required by us. You are also required to keep your accounts, KYC details and contact information complete and updated at all times. We expect that you would register your Account with fairness and honesty. However, you have no obligation to register an Account with us to use our Services. Further, you will be entitled to unrestricted access to certain Services after availing the membership on the Platform and becoming a Slashpay User.
You hereby warrant that the information provided by you to Slashpay is true, accurate and correct for all required elements on the registration page. The information we request may include certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth, taxpayer identification number, government, identification number, and information regarding your bank account such as the name of the bank, the account type, and account number. You further warrant that you shall promptly notify Slashpay in the event of any changes to such information.
If you want to use the Platform for commercial purposes, you must first become a User and thereafter may create a business account and provide us with the required details. An undertaking is required to open an account for your company, organization or other entity, wherein you admit that you are authorized to grant all permissions and license provided in these Terms and bind the entity to these Terms.
The personal information and other details filled by You shall undergo a review process by us and we reserve the right to seek such additional details as may be required. During such review process, we reserve the right to suspend or cancel any profile/ Account if we have a reasonable doubt that the required profile/ Account does not meet the required standards set by us.
We shall not be liable for any injury, damage or other consequence, fraud related or otherwise arising out of any inaccuracy in the information provided by you on the Platform. Further, if at any point of time we come to know or have reasons to believe that any information provided by you is untrue, inaccurate, or incomplete then we have full right to suspend or terminate your subscription and forfeit the amount paid (if any) by you towards our membership fee and refuse to provide our Services to you thereafter without any notice.
Without prejudice to any other rights and remedies available to the Company, Company reserves the right to promptly disable your Login Details and suspend your access to the Platform in the event that the Company has any reason to believe that you have breached any of the provisions set out under these Terms. Notwithstanding the foregoing, the Company reserves the right to:
accept or reject your application to register for any reason; and
suspend your Account and/or refuse you access to the Services and/or Platform (partly or wholly) if you breach any of the provisions hereunder.
You unequivocally agree and understand that by opening an Account and using the Services in any capacity, you shall act in compliance with and be legally bound by this Agreement and all applicable laws and regulations, and failure to do so may result in the suspension of your ability to use the Services or the closure of your Account.
A Slashtag is a custom username which will be your unique identity for all payments. A slashtag is 4-15 characters long and can only contain alphanumeric characters (a–z, 0–9) and (underscore, dots). You can not change your slashtag once created. Please note that you are not allowed to create slashtags that impersonate other person, organisation, etc otherwise your slash account will get blocked and deleted accordingly to protect the platform for SPAM and fraud
Cancellation by User: You may opt for cancellation of Services anytime by informing us. You hereby agree to be personally liable for any and all charges incurred by your Login Details until you terminate the Account or any Services provided herein. You acknowledge and agree that if you cancel your Account or Services, the access associated with that Account will be removed permanently from our database and if you wish to create an Account again in future, you will have to fill the online form and will have to subscribe to the Services again, all the previous data and information collected by us will be removed.
Modifications to the Services and Fees
The membership fees and/or any other fees charged for our Services are subject to change without notice. We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for modification, price change, suspension or discontinuance of the Services. Your continued access of the Platform shall be deemed your notification and acceptance of these changes.
Security and User Information
You are responsible for maintaining the confidentiality and security of any and all account names, Login Details and any other security feature that you use to access the Services. You are responsible for (a) keeping your email address up to date in your Account profile; and (b) maintaining the confidentiality of your User information and the security of your Account, which includes the enabling of all relevant security features. You shall be responsible for all the activities that occur under your Login Details. You will not sell or otherwise transfer your Account to another person or entity without our prior written permission. You agree to notify Slashpay immediately if you become aware of any unauthorized use of the Services or any other breach of security regarding the Services. Slashpay will not be liable for any loss or damage arising from your failure to protect your Account or your User information.
We shall not bear any liability for any damage or interruptions caused by any computer viruses, spyware, or other malware that may affect your computer or other equipment, or any phishing, spoofing, or other attack. We advise the regular use of a reliable virus and malware screening and prevention software. If you question the authenticity of a communication purporting to be from Slashpay, you should login to your Account through the Platform and not by clicking links contained in emails.
Slashpay may from time to time provide you with promotional codes as a part of marketing and promotional campaigns. The validity and use of such promotional codes shall be strictly subject to any relevant and additional terms which shall be made available to you upon furnishing of the promotional codes or otherwise by email.
Slashpay or Slashpay Entities may invite you to participate in any offer from time to time. You agree that participating in such an offer is subject to your agreement to the respective offer terms and conditions. You also understand that the offers might be provided by third parties on Slashpay Platform and you may require to agree to respective terms and conditions of third parties. You further agree that offers provided to any user may vary from user to user.
Communication Slashpay and Slashpay entities may communicate with you on the contact information that you may have provided to Us during the course of your engagement, including but not limited to signup, transacting or availing any third party products or services on Slashpay Platform.
We will send you communication alerts via emails or SMS or push notifications or via other progressive technology. You also agree that there can be disruption in communications due to factors that are not under Our control, including but not limited to Your Phone being switched off, incorrect email address, network interruptions. You agree not to hold Slashpay liable for non-delivery for any alert or any loss suffered by you due to delay, distortion or failure of communication.
You further acknowledge that you are responsible for the contact details shared with Us and shall update us on any change on your contact details. You authorize Us to contact you and communicate with you for any Slashpay Service or Offer(s). We may use third party service providers to send alerts or communicate with you. You authorize Slashpay and Slashpay Entities to override the DND settings to reach out to you over calls, SMS, emails and any other mode of communication.
Affiliate Advertising on Platform
Intellectual Property Rights
Slashpay and its licensors own all the Intellectual Property rights relating to the Platform. Therefore, you are expressly prohibited from:
reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Platform; and
removing, modifying, altering or using any registered or unregistered marks/logos/designs owned by Slashpay or its licensors.
Provided that Slashpay is unaware of any infringement of any third-party Intellectual Property rights at the time you submit any User Submissions, Slashpay shall not be liable in any way to you or any third party for any breach of such rights subsequently notified to you or Slashpay.
We solely own rights in the names and trademarks of ‘Greenbacks Technologies Private Limited’ and ‘Slashpay’ and the logo that appears on the Platform (the “Logo”). You are not permitted to, and you agree not to, use these marks in any way (including as part of any other trademark, or domain name), in connection with any of the Services. If You have any concerns pertaining to the Intellectual Property showcased on the Platform, kindly provide us with the following documents:
a digital or physical signature of the owner of Intellectual Property or the person authorized to act on behalf of the owner of the copyright work for any other Intellectual Property;
a description of the copyrighted work or other Intellectual Property at issue;
the location of the material giving rise to the issue on the Platform;
your phone number, address, fax no. and email address; and
a statement by you that you have a bona fide belief that the disputed use is not authorized by the copyright or other Intellectual Property owner, its agent, or the law.
For purpose of these Terms, “Intellectual Property” shall mean any invention (whether patentable or unpatentable and whether or not reduced to practice), any improvement thereto, and any patent, patent application, and patent disclosure, together with any reissuance, continuation, continuation-in-part, revision, extension, and re-examination thereof; any trademark, service mark, trade dress, logo, trade name, and corporate name, together with any translation, adaptation, derivation, and combination thereof and including any goodwill associated therewith, and any application, registration, and renewal in connection therewith; any copyrightable work, any copyright, and any application, registration, and renewal in connection therewith; any mask works and any application, registrations, and renewals in connection therewith; any trade secret and confidential business information (including any idea, research and development, know-how, formula, compositions, manufacturing and production process and technique, technical data, technical know-how design, drawing, specification, customer and supplier lists, pricing and cost information, and business and marketing plans and proposals); any computer software (including data and related documentation), databases, programming, codes and schemas; any other proprietary right; any copies and tangible embodiments thereof (in whatever form or medium); any license or sublicense of an Intellectual Property right, whether exclusive or non-exclusive to us; internet domain name registrations and rights; and any software, features, design, programming, application, development work and/or promotion, advertising which in any way contributes/supports, tests, helps the business of Slashpay whether developed by a third party or employees of Slashpay or outsourced by us.
Obligations of Users
You agree that you are solely responsible and liable for all activities carried out by your use of the Platform.
You shall not submit on the Platform through your use, any information, reviews, comments, images, third party URL links or other material in any format whatsoever (“User Submissions”), on the Platform that, in Slashpay reasonable opinion, may be deemed to be offensive, illegal, inappropriate or that in any way:
promote racism, bigotry, hatred or physical harm of any kind against any group or individual;
harass or advocate harassment of another person;
display obscenity, pornographic or sexually explicit material;
promote any conduct that is abusive, threatening, obscene, defamatory or libelous;
promote any illegal activities;
provide instructional information about illegal activities, including violating someone else’s privacy or providing or creating computer viruses;
promote or contain information that you know or believe to be inaccurate, false or misleading;
engage in or promote commercial activities and/or sales, including but not limited to contests, barter, advertising and pyramid schemes, without the prior written consent of Slashpay; or
infringe any rights of any third party.
User Submission is the sole responsibility of the Users who originate such content whether it is publicly or privately transmitted. You understand that you are solely responsible for any User Submission which you provide or use on the Platform and for any consequences pertaining to the same.
User hereby hold harmless Slashpay from any claims resulting from any claims resulting from any foregoing actions and activities or any action which Slashpay may take during or as a result of any investigations.
You acknowledge and agree that Slashpay may, at its sole discretion, choose to display or to remove any User Submission or any part of the same that you make on the Platform, and you hereby grant to Slashpay a non-exclusive, perpetual, irrevocable, worldwide license to do so.
You warrant and represent that you own or are licensed to use any and all patents, trade-marks (whether registrable or non-registrable), designs, rights in database, rights in software (including without limitation the source and object code), copyright and all Intellectual Property rights in all User Submissions that you make to the Platform as part of your use.
Additionally, you hereby grant to Slashpay a non-exclusive, irrevocable license to make the User Submissions available to other users of the Platform.
You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual or digital process, to access, acquire, copy or monitor any portion of the Slashpay Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Slashpay Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Slashpay Platform.
You agree and understand that Slashpay shall onboard you on the NPCI operated centralised mapper(s) such as Numeric UPI ID Mapper to enable you to send or receive funds using a defined 'UPI Number' (which would be your mobile number by default) and you agree and consent that such onboarding shall be done by Slashpay on your behalf within the defined and permitted structure of NPCI. This process shall be as per directives of NPCI and shall include but not limited to sharing your UPI details (collected and maintained by Slashpay to provide UPI services) with NPCI and linking of default bank account / VPA to your 'UPI Number'. This would enable you to accept payments against your UPI number. Slashpay shall provide you an option to de-link the default mapping of UPI number processed on Slashpay mobile application. You further agree to receive funds from other users registered on Slashpay and consent that Slashpay will process such transactions to your linked default bank account without checking with the NPCI Mapper.
If you feel that any User Submission made by another user is objectionable, please contact us using the contact details set out under these Terms. Slashpay shall use its reasonable endeavours to review the relevant User Submission as soon as is practicable and shall take such action as it deems necessary, if any at all.
You further agree that at all times, you shall:
not use your Login Details with the intent of impersonating another person;
not allow any other person to use your Login Details;
not use the information presented on the Platform or provided to you by Slashpay for any commercial purposes;
not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using the Platform;
not infringe any rights of any third parties;
contact Slashpay at www.slashpay.app immediately if you consider any User Submission posted by another user to breach any of the terms herein;
comply with all instructions and policies from Slashpay from time to time in respect of the Services and the Platform;
co-operate with any reasonable security or other checks or requests for information made by Slashpay from time to time; and
use the information made available to you on the Platform and through the Services at your own risk.
In the event that you have a dispute with any other user, you hereby release Slashpay from any claims, demands and damages (whether actual or consequential) of any kind and nature, known and unknown, arising out of or in connection with such dispute.
Single Sign On (SSO)
By registering and signing into Slashpay Account, We create an username and secure access credentials for You to access Slashpay services on Slashpay Platform and other participating platforms. For convenience, Slashpay creates Single Sign On Service (S-SSO), which helps you access Slashpay Services available on Slashpay Platform and other Participating Platforms.
You understand that S-SSO will be used to register and access Slashpay Services and the credentials you share as part of the registration process would be owned and managed by Slashpay and will be shared with Slashpay Entities upon Your request or simply by accessing any Slashpay Services provided by them.
S-SSO, with your authorization can be used to access or register on the switch interface with ‘Switch Merchants’, However, your secure credentials would not be shared with any ‘Switch Merchants’. You can use your S-SSO in order to access your Slashpay Account or pay using permissible Slashpay Services on Participating Platforms without logging into your Account.
You further agree that Slashpay shall share some limited information provided by you except your secure access credentials to participating platforms as necessary for S-SSO login at participating platforms.
You shall not share the S-SSO credentials with any third party website, portal, person over any communication medium and you understand that your Slashpay account can be misused due to unauthorized disclosure of S-SSO.
Disclaimer and Limitation of Liability
Slashpay shall make sure that all material, content and information provided on the Platform, and/or via the portals through which Services are provided, is taken from sources believed to be reliable and all information is presented in good faith, however, Slashpay makes no warranty or representation, either expressed or implied, in relation to the correctness, completeness, or accuracy of such information or material or content.
Subject to applicable laws, Slashpay, our subsidiaries, affiliates, its shareholders, its directors, officers, employees, representatives, contractors, suppliers shall not be liable for any incidental, special, punitive, consequential or similar damages or liabilities whatsoever arising out of or in connection with the Services, any performance or non-performance of Services provided by us, whether under contract, statute, strict liability or other theory even if we, our subsidiaries, affiliates are advised of the possibility of such damages.
You expressly agree that your use of the Platform and/or Services is at your sole and exclusive risk. The Services are provided on an “as is,” and “as available” basis, without warranties of any kind, including, without limitation: the availability, accuracy of content, information, and the warranties of merchantability, fitness for a particular purpose, and non-infringement. We expressly disclaim all such warranties. The entire risk as to the quality and timeliness of the information, and all Services provided by us is borne exclusively by you. We use public data and information provided to us by third parties in order to compile each “service” as such, we rely on the providers of this information for its accuracy and correctness. We make no warranty that the Services will meet your requirements and expectations, or that the Services will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Services. Any access to our Platform from territories where the contents are illegal is prohibited. If you access our Platform from a location outside India, you are responsible for compliance with all local laws.
Subject to provisions mentioned under this Clause, if Slashpay fails to comply with these Terms, Slashpay shall be entitled to be given a reasonable opportunity to rectify any errors and to re-perform its obligations hereunder. If Slashpay’s failure to comply with its obligations is not remedied under this clause, then Slashpay’s maximum aggregate liability (including our subsidiaries, affiliates, its shareholders, its directors, officers, employees, representatives, contractors, suppliers) for all losses, damages, costs, claims and expenses arising in respect of the applicable paid Price for the membership to which such failure relates, whether arising in contract, tort (including negligence) or otherwise, shall be limited to the amount paid by you for the membership (as applicable).
Slashpay does not verify and does not have any control in respect of any User Submission, or other information made available to you through your use. Consequently, Slashpay does not warrant or guarantee the accuracy, correctness, reliability, suitability or at all in respect of any User Submission or any other information made available to you through your use. If you so intend to use and/or rely upon any User Submission or any other information made available to you through your Use, you do so at your own risk and liability.
Slashpay shall not be liable for losses that result from its failure to comply with these Terms that fall into the following categories:
consequential, indirect or special losses;
loss of profits, income or revenue;
loss of savings or anticipated savings, interest or production;
loss of business or business benefits;
loss of contracts;
loss of opportunity or expectations;
loss of goodwill and/or reputation;
loss of marketing and/or public relations time and/or opportunities;
loss of data; or
loss of management or office time or any other losses howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Nothing in these Terms excludes or limits Slashpay’s liability for:
death or personal injury caused by its negligence;
fraud or fraudulent misrepresentation; or
any other matter for which it would be illegal for Slashpay to exclude or attempt to exclude its liability.
Commentary and other materials posted on the Platform or provided by Slashpay are not intended to amount to advice on which reliance should be placed. Slashpay therefore disclaims all liability and responsibility arising from any reliance placed on such materials by any User of the Platform, or by anyone who may be informed of any of its contents. Further, responsibility for decisions taken on the basis of information, suggestions and advice given to you by Slashpay shall remain solely with you.
Slashpay is under no obligation to monitor or review any User Submission and has no obligation to protect any User Submission. However, we may do so at our sole discretion from time to time.
Slashpay shall have the right to take any other action with respect to any User Submission that we may deem necessary or appropriate in our sole discretion, if we believe that such User Submission violates the Terms, infringes any Intellectual Property rights or any other of entity or any third-party, threatens the personal safety of the Users of the Platform or general public, creates any liability or threatens to create any liability for Slashpay.
We can take any appropriate legal action, including disclosing your personal information or other information about you to any law enforcement body, government department, court of law, regulatory agency, tribunal or any law enforcement or government official, in respect of any suspected illegal or unauthorized use of the Platform and/or the Services.
Slashpay shall, without prejudice to the above, fully cooperate with any law enforcement or regulatory authority or court order requesting or directing Slashpay to disclose the identity, or other information, of anyone posting or distributing any User Submission on or through the Platform and/or the Services. We also reserve the right to access, review, monitor, display, read, preserve, store and disclose any information and any User Submissions as we reasonably believe is necessary or appropriate to:
satisfy any applicable law, rules, regulation, legal processor governmental request;
investigate potential violations of and/or enforce these Terms;
detect, prevent, or otherwise address fraud, security or technical issues, or
protect the rights, property or safety of any Users, Slashpay or any third parties.
We assume no liability for any action or inaction regarding transmissions, communications or User Submissions provided by any User of the Platform and/or the Services or by any third party. We have no liability or responsibility to any person for the performance or non-performance of the activities described in this Clause.
You acknowledge and agree that Slashpay may, at its sole discretion, choose to display or to remove any User Submission or any part of the same that you make on the Platform, and you hereby grant to Slashpay a non-exclusive, perpetual, irrevocable, worldwide license to do so.
Any time after creation of your account on this Platform and even after the termination of your Account and/or subscription with Slashpay for cause, you agree to indemnify and hold harmless Slashpay, its employees and its affiliates, from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, attorney’s fees, and legal costs) of any kind or nature, arising from or relating to:
any actual or alleged breach of these Terms by you or anyone using your Account; and/or
Your use of the Platform and/or the Services; and/or
the content of your uploaded information including User Submission; and/or
the negotiation, performance or enforcement of any contract or agreement or understanding between you and other users via the Platform or through the use of our Services.
The rights and remedies of Slashpay, its employees and/or its affiliates, in respect of any breach of these Terms, shall not be affected by any act or happening which otherwise might have affected such rights and remedies, except by a specific written waiver by Slashpay, its employees and/or its affiliates.
The rights of indemnification of Slashpay, its employees and/or its affiliates hereunder shall be in addition to all other rights available to Slashpay, its employees and/or its affiliates in law, equity or otherwise, including without limitation rights of specific performance, recession and restitution.
The Users shall not pursue any claim, seek damages, reimbursements, or contribution from Slashpay, its employees and/or its affiliates, in respect of any claim costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees, and legal costs) of any kind or nature, arising from or relating to the actions of other Users or from their dealings with other Users.
Slashpay reserve the right to suspend and/or terminate your access to the Platform and/or the Services in case:
the network owner, which provides Slashpay with an electronic communication network to provide the Platform to its User, ceases to make the network available to Slashpay;
Slashpay believe that you and/or someone using your Login Details has failed to comply with one or more of these Terms;
Slashpay believes that there has been fraudulent use, misuse or abuse of the Platform and/or the Services, including the harassing or abuse of other Users;
Slashpay believes that you have provided with false, inaccurate or misleading information in respect of your registration and/or use of the Platform and/or the Services;
For the avoidance of doubt, if your use to the Platform has been terminated by Slashpay in accordance with these Terms, your access to the Services (in whole or in part) as a User shall cease.
You may terminate this Agreement at any time by closing your Account in accordance with this Agreement. In order to do so, you should contact support of Slashpay through the contact details mentioned under these Terms, who will assist you in closing your Account. You should also contact Slashpay if you are seeking to close an Account on behalf of a deceased User. You may not close an Account if Slashpay determines, in its sole discretion, that such closure is being performed in an effort to evade a legal or regulatory investigation or to avoid paying any amounts otherwise due to Slashpay.
Upon closure or suspension of your Account, you authorize Slashpay to cancel or suspend pending transactions.
In the event that you or Slashpay terminates this Agreement or your access to the Services, or deactivates or cancels your Account, you remain liable for all activity conducted with or in connection with your Account while it was in operation and for all amounts due hereunder.
The obligations and liabilities incurred prior to the termination shall survive the termination of these Terms for all the purposes.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India and the courts of Delhi, shall have the exclusive jurisdiction.
In case any disputes or claims arises out of these Terms, the Company and the User both shall use all reasonable endeavors to resolve the matter amicably. If the dispute is not resolved within 15 (fifteen) days of receipt of notice furnished by either party, then the dispute shall be referred to the senior executive officers of the Company and the User. Either of the parties shall not refer to dispute to arbitration under these Terms until 15 (fifteen) working days after such referral to the senior executive officer of the Company.
Any dispute, controversy, claim or breach arising out of or in relation to this Terms (including a dispute as to the existence or validity hereof) shall be finally settled in accordance with the Arbitration & Conciliation Act, 1996, then in effect which shall be deemed to have been incorporated herein, by binding arbitration. Each party shall appoint an arbitrator and the arbitrators so appointed by each party shall mutually appoint a third arbitrator who shall act as the presiding arbitrator. No officer, director, shareholder, employee, representative or relative or related party of any party may be nominated or appointed as an arbitrator.
The place of arbitration shall be Delhi, and language of arbitration shall be English.
Notwithstanding anything to the contrary herein, nothing in this Clause shall prevent the Company from seeking interim or permanent injunctive relief or taking any other action in any court to enforce or protect its Intellectual Property rights, including but not limited to any action for money damages and/or equitable relief, including but not limited to injunctive relief.
Waiver: No delay or omission by Slashpay to exercise any right or power it has under this Agreement shall impair or be construed as a waiver of such right or power. A waiver by Slashpay of any breach or covenant shall not be construed to be a waiver of any succeeding breach or any other covenant. All waivers must be in writing and signed by Slashpay waiving its rights.
Severability: If any term, provision, covenant, or condition of these Terms is held by a court or regulatory body of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated unless removal of that provision results in a material change to the Terms.
Force Majeure: Slashpay shall not be liable whatsoever, for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to any failure to perform due to unforeseen circumstances or cause beyond our control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemic, pandemic, lockdown, quarantine, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labour or materials. (“Force Majeure Event”)
Assignment: You shall not assign, transfer or novate your rights or obligations under these Terms to third parties, save without the written consent of Slashpay, which consent may be withheld for any or no reason at our sole discretion.
Amendments: We may amend any portion of the Agreement at any time by posting the revised version of this Agreement with an updated revision date. The changes will become effective, and shall be deemed accepted by you, the first time you use the Services after the initial posting of the revised Agreement and shall apply on a going-forward basis with respect to transactions initiated after the posting date. In the event that you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services and close your Account. You agree that we shall not be liable to you or any third party as a result of any losses suffered by any modification or amendment of this Agreement. If the revised Agreement includes a material change we will provide you with prior notice before the material change becomes effective.
For this purpose, a “material change” means a significant change other than changes that (a) are to your benefit; (b) are required to be made to comply with applicable laws and/or regulation; (c) relates to a new product or service made available to you; or (d) to otherwise clarify an existing term. As Slashpay grows and offers new features, products, and services, we will need to make changes to this Agreement. You can always know when this Agreement was last changed by checking the ‘Last Revised’ date at the top of the Agreement.
We hereby confirm that:
We Slashpay are a TPAP authorized by NPCI to facilitate payments
through PSP Bank(s) namely ICICI Bank. We are a service provider and we
participate in UPI through the PSP Bank.
We are bound by the tripartite agreement entered with the sponsor PSP Bank
ICICI Bank and NPCI. We are responsible for facilitating grievances / complaints resolution of the customers on-boarded on our UPI
We shall be the first point of contact for all UPI related grievances/complaints for customers on-boarded by us. In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where you maintain the account) and NPCI in the same order. After exercising these options you can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
What is NPCI?
NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment
What is PSP bank?
PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the
UPI framework. PSP engages the TPAP to provide UPI services to the end-user customers.
What is TPAPs?
Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to
the end-user customers to facilitate UPI based payment transactions.
What is Customer’s Bank?
The Bank where the end-user customer maintains his/her account that has been linked for the
purpose of debiting/crediting the payment transactions made through UPI.
Who is End User Customer?
The end-user customer is the individual who uses UPI payment facility to send and receive
Roles & Responsibilities
Roles & Responsibilities of NPCI
NPCI owns and operates the Unified Payments Interface (UPI) platform
NPCI prescribes rules, regulations, guidelines, and the respective roles, responsibilities and liabilities of the participants, with respect to UPI. This also includes transaction processing and settlement, dispute management and clearing cut-offs for settlement
NPCI approves the participation of Issuer Banks, PSP Banks, Third Party Application Providers (TPAP) and Prepaid Payment Instrument issuers (PPIs) in UPI
NPCI provides a safe, secure and efficient UPI system and network
NPCI provides online transaction routing, processing and settlement services to members participating in UPI
NPCI can, either directly or through a third party, conduct audit on UPI participants and call for data, information and records, in relation to their participation in UPI
NPCI provides the banks participating in UPI access to system where they can download reports, raise chargebacks, update the status of UPI transactions etc.
Roles & Responsibilities of PSP Bank
PSP Bank is a member of UPI and connects to the UPI platform for availing UPI payment facility and providing the same to the TPAP which in turn enables the end-user customers / merchants to make and accept UPI payments
PSP Bank, either through its own app or TPAP’s app, on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own app or TPAP’s app
PSP Bank engages and on-boards the TPAPs to make the TPAP’s UPI app available to the end-user customers
PSP Bank has to ensure that TPAP and its systems are adequately secure to function on UPI platform
PSP Bank is responsible to ensure that UPI app and systems of TPAP are audited to safeguard security and integrity of the data and information of the end-user customer including UPI transaction data as well as UPI app security
PSP Bank has to store all the payments data including UPI Transaction Data collected for the purpose of facilitating UPI transactions, only in India
PSP Bank is responsible to give all UPI customers an option to choose any bank account from the list of Banks available on UPI platform for linking with the customer’s UPI ID.
PSP Bank is responsible to put in place a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer
Roles & Responsibilities of TPAP
TPAP is a service provider and participates in UPI through PSP Bank
TPAP is responsible to comply with all the requirements prescribed by PSP Bank and NPCI in relation to TPAP’s participation in UPI
TPAP is responsible to ensure that its systems are adequately secure to function on the UPI platform
TPAP is responsible to comply with all applicable laws, rules, regulations and guidelines etc. prescribed by any statutory or regulatory authority in relation to UPI and TPAP’s participation on the UPI platform including all circulars and guidelines issued by NPCI in this regard
TPAP has to store all the payments data including UPI Transaction Data collected by TPAP for the purpose of facilitating UPI transactions, only in India
TPAP is responsible to facilitate RBI, NPCI and other agencies nominated by RBI/ NPCI, to access the data, information, systems of TPAP related to UPI and carry out audits of TPAP, as and when required by RBI and NPCI
TPAP shall facilitate the end-user customer with an option to raise grievance through the TPAP’s grievance redressal facility made available through TPAP’s UPI app or website and such other channels as may be deemed appropriate by the TPAP like email, messaging platform, IVR etc.
Dispute Redressal Mechanism
Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself