Frequently Asked Questions
Slash Exclusive
What is Slash?
Slash is a modern payments app designed to make paying people online faster, safer and simpler. Slash makes paying people as simple as typing in their Slashtag and removes the need for complicated VPAs, personal phone numbers, and tiring bank details.
What is Slash ID?
A Slash ID is a unique identifier for users and a universal payment identity on the internet. You can create a unique Slashtag that’s easy to remember for friends and private enough to be shared with any person or business on the internet.
Slash ID are a simpler, more private alternative to age-old identifiers like phone numbers, VPAs, and bank account numbers.
Can someone access my bank details if they know my Slash ID?
No, nobody on Slash can use your Slash Id to find your bank account details, phone number, or any other details. We created Slash Id to eliminate the need to share bank details and phone numbers.
Not only does your Slash ID conceal such information, but the transaction information itself is encrypted with the highest global security standards.
How do I know I can trust Slash with my payments?
Credibility, security and trust are at the core of what we’ve built. We are recognized and approved by the National Payments Corporation of India (NPCI) and you can verify the same on NPCI’s website.,
We’ve also partnered with ICICI Bank, an RBI-recognized bank, for our UPI services and meet the highest compliance, security, and quality standards for payments apps.
Do I have to pay anything to create a Slash account and use Slash?
No. Slash is completely free and we never ask you to pay anything to set up a Slash account or to use Slash to send money to people, merchants or bank accounts.
Why does my Slash UPI address (VPA) contain the name “ICICI?”
ICICI Bank is the official UPI banking partner for Slash to create and use UPI IDs for online payments. As mandated by authorities, all third party payment apps are required to partner with a regulated entity to ensure the safety and security of their users.
Slash Premium
What is Slash Premium?
Slash Premium is a set of exclusive features available on Slash without any subscription charges. It’s completely free of cost. Slash Premium includes features like Profile Viewers, Level & Badges, Linktree, Campaign, Themes, and priority customer support. Premium membership will be expired in case you don’t do any transaction of a minimum ₹50/- for 7 consecutive days. (Experience Premium CTA)
How can I get Slash Premium?
For getting Slash Premium, You need to complete 2 days payment streak, i.e. making two payments of a minimum ₹50/- each on day 1 and making three payments of a minimum ₹50/- each on day 2. You will be automatically upgraded to Slash Premium. Also, Your premium tag will be visible to all slash users, which means social recognition without any charges. (Experience Premium CTA)
How can I upgrade the level and badges?
When you upgrade to Slash Premium, your default level will be 1. For moving to the next level 2, you need to make 2 payments. After reaching level 2, you will need 3 payments to reach the next level 3, and so on. Your level and badges will be auto-reset to zero if your premium membership gets expired.
Badges are based on your current level. Once you cross the level, your badges will be automatically upgraded as per below:
· Level 1 to Level 9- Bronze Badge
· Level 10 to Level 19- Silver Badge
· Level 20 to Level 99- Gold Badge
· Level 100 and above- Ruby Badge
How much charge I have to pay for using Slash Premium?
As mentioned, Slash premium is completely free of cost with no hidden charges, no subscription charges, and no additional charges. (Experience Premium CTA)
Why my premium membership has been expired?
This can be because you might not have done any payment of the amount ₹50 or more for the consecutive 7 days. For continuing slash premium membership, you need to make at least one transaction of a minimum ₹50/- once every week. You can even do a self-transfer for continuing slash premium. In case this is an error, please contact us on support (Experience Premium CTA) (Contact Support)
Getting Started
What is UPI? How does it enable bank-to-bank transfer?
Unified Payments Interface (UPI) is a real-time payment system that facilitates instantaneous inter-bank transactions via mobile phones. UPI is developed by the National Payments Corporation of India (NPCI) and regulated by the Reserve Bank of India. UPI uses IMPS (Immediate Payment Service) for transferring funds from one account to another.
Why do I need to verify my mobile number?
Mobile Number verification is mandated by the RBI and NPCI for the device binding process as well as linking your Slash account with your bank account(s) through your bank-registered mobile number.
What If I Get Device Binding Failed?
Device binding can fail for any of the following reasons:
The app is unable to send an SMS (Make sure to give Slash SMS permissions)
You have poor network connectivity
Your phone time is different from the actual time of the place you’re in
Your telecom service provider is unable to send a registration SMS to NPCI
If none of the above reasons seem to apply, please contact us for help.
My phone verification process failed while setting up UPI on Slash. What should I do?
Phone verification fails when your SIM card doesn’t match your bank account’s registered mobile phone number.If you’re using a dual-SIM phone, make sure that the SIM/number you choose during the verification process is the one that’s linked to the bank account you want to set up for / add to Slash UPI.
How do I add a bank account to Slash?
Head to Profile → Payment Method.
Here, use the “Add new” button to add a new bank account to Slash.
Alternatively, when you’re prompted to select your bank account while sending money via Slash, clicking on “Switch” or “Add new” will also let you add a new bank account to Slash.
I can’t find my bank in the list of banks.
If you cannot find your bank in the list of banks, please check with your bank if they support UPI. If your bank supports UPI and is still not visible in the list, please contact us for help.
Slash couldn’t find my bank account for linking.
Please ensure that the mobile number you are using while setting up Slash is also registered with your bank and linked to your bank account(s). Do note that the registered mobile number’s SIM must be in use and active on the device on which you are setting up Slash.
In case the mobile number you are using to set up Slash is registered with your bank but your account isn’t showing up, your bank probably doesn’t permit your account type to be listed on UPI. This usually happens with Current Accounts with multiple signatories or with joint accounts from some banks.
UPI PIN
What is UPI PIN?
A UPI PIN is a four or six-digit number that you (or any bank customer) can set after the bank account UPI registration process. The UPI PIN is used for authenticating all transactions done via the UPI interface.
How to set UPI PIN?
After you select a new bank account to add to Slash, you will be prompted to set a UPI PIN if the account is new to UPI. To set the PIN, you need the last 6 digits of your debit card along with the expiry date.
My bank account was fetched successfully. But I didn’t get an option to set a UPI PIN.
If you aren’t given an option to set your UPI PIN, it means that a UPI PIN is already set for the bank account you’re trying to add. You do get an option to reset your UPI PIN in case you have forgotten it.
Send & Receive Money
What methods are available on Slash for sending money?
Slash users can send money using any of the following methods:
Find the recipient using their Slashtag
Enter the recipient’s VPA
Enter their mobile number
Pay using their Account Number and IFSC code (Bank Transfer)
Scan their QR code to send money
Can I use Slash to send money to an NRI Account?
No, you cannot send money to NRI accounts. You can only transfer money to bank accounts registered with Indian Banks that are a part of UPI.
I am unable to perform transactions on Slash.
Please use the following steps to troubleshoot the issue and try again:
If you’re on WiFi, turn on your mobile data or switch to a different internet connection
Try sending a smaller amount of money
Switch to a different payment method. For instance, if you are unable to make a transaction using a Slashtag, try using the person or merchant’s UPI ID, phone number or QR code.
Check if the recipient has a UPI ID linked to their phone number
Check if you’ve reached your transaction limit
The transaction is successful/processing, but the amount was not added to the recipient bank account.
It can sometimes take up to 3 business days for the amount to show up in the recipient’s account. If the money isn’t received within 3 business days, please contact us for help.
The merchant transaction is successful/processing, but the payment was not updated on my merchant orders.
Please contact us for help and also reach out to your bank for filing a chargeback.
The transaction failed but the amount was deducted from my bank account.
Banks can take up to 3 business days to refund any deducted money to your bank account. Please wait for your bank to complete the reversal. Check your bank account statement to verify if your transaction has been reversed after 3 business days.
I have multiple accounts linked to the same mobile number. Which accounts can I use for sending money?
You have the option to see all your linked bank accounts while making any payment on Slash. You can change the bank account while making a transaction or even add a new bank account before completing the transaction.
Mandates
What is a UPI Mandate on Slash?
UPI Mandates can be set up for when you want a future UPI payment to happen automatically. On Slash, you can pre-authorise (i.e. mandate) a one time or recurring debit transaction from your bank account, for a future time/date.
What is an IPO Mandate on Slash?
IPO (Initial Public Offering) Mandates let you pre-authorise a debit transaction to pay for an IPO. When you apply for an IPO and set up an IPO Mandate using Slash, the equivalent amount of money is placed on hold in your bank account.
How do I set up an IPO Mandate on Slash?
Apply for an initial public offering (IPO) with your broker by providing your Slash UPI ID of the format xxx.sls@icici
The broker passes your information on to the Securities and Exchange Board of India (SEBI) interface
You receive an app notification from Slash, which needs to be approved in order to successfully apply to the IPO. Enter your UPI PIN to approve the mandate request and block the amount to be paid, in your bank account.
If you are allocated shares via an IPO, your broker will execute the mandate and the corresponding amount will be deducted from your bank account, via your Slash UPI
Your allotted shares will be visible on your broker’s app or website, not on Slash
Where can I find my new mandate request(s) on Slash?
You can view your mandate approval/collection requests on the notifications section of your Slash app. Mandates must be approved within the specified deadline displayed on the notification as well as the mandate details page.
How can I approve or reject a mandate?
Once your request goes through, you can approve or reject a mandate by heading to notifications on Slash and:
Tapping ‘Decline’ to decline a request
Tapping ‘Proceed’ to accept the request
Please make sure you read the mandate details carefully before approving the request. On tapping ‘Proceed,’ you will be asked to enter your UPI PIN. On successfully entering your PIN, you will see a confirmation screen for your successful mandate approval. Once the mandate is executed and funds are debited from your bank account, the mandate status updates to ‘Completed.’
You can view your past mandates by going to Profile → UPI Mandates
Note:
In the case of IPO Mandates, please read the bid details very carefully
You must enter your UPI PIN correctly the first time. Otherwise, the bank has to resend the mandate request
What do I do if I enter an incorrect UPI PIN while approving a mandate?
Please contact your broker and request them to resend the mandate request.
I am unable to remove my bank account because it has an active Slash UPI mandate
You will not be allowed to remove the bank account if there’s an approved but pending mandate tied to that bank account. In order to remove the bank account, you first have to revoke the active mandate and then proceed to remove the bank account.
How do I revoke my active mandates?
To revoke your active mandate, go to your Profile → UPI mandate.In the list of active mandates, tap on the mandate you want to revoke.On the mandate details screen, tap ‘Revoke’ and enter your UPI PIN.On successful revocation, a confirmation screen will be displayed. Please note that when you revoke a mandate, any auto-debits already in progress and sent to the bank will not be affected. Only future auto-debits will not be processed.
Scan n Pay
How do I use the Scan & Pay feature to send money?
Tap the QR icon on the top left corner of the Pay screen
Enter the amount you wish to send
Add a payment note (if required)
Select the bank account you want to pay from
Enter your UPI PIN
Wait for payment confirmation
Where can I find my slash QR code?
You can find your Slash QR code by tapping the QR icon present at the top right corner of the profile screen. You will also get an option to share your QR code via the apps on your device.
Can I make a payment from Slash by scanning a QR code from other payment apps?
Yes, you can scan any UPI QR code from any payment app to make a payment using Slash.
Payment Profile
What is my Slash UPI address? How is it different from a VPA?
UPI address (also called a Virtual Payment Address) is a unique ID assigned to you in order to send and receive money using UPI. UPI address and VPA are one and the same.
To find your Slash UPI address: Go to ‘Profile’ → ‘Payment Methods’ → Tap on a bank account to reveal your VPA for that account.
How do I check my bank account balance on Slash?
To check the balance in any of your bank accounts: Go to ‘Profile’ → ‘Payment Methods’ → Tap on the three-dots beside the account you want the balance for → tap ‘Check balance’ → Enter your UPI PIN to view the balance in your chosen account.
UPI Support & Fraud Prevention
How can I contact Slash for UPI support?
Go to ‘Profile’ → 'Chat with Slash' or use the 'Get Help' option available with each of your transactions on the Payment History screen to contact us.
Alternatively, you can contact us at support@slashpay.app to escalate any existing complaints or support tickets, and we will do our best to ensure a quick resolution.
How do I report suspected fraudulent accounts on Slash?
While we constantly work to keep Slash and our users safe, we are all ears if you think you have come across any fraudulent activities or individuals on the platform. You can report any such activity or user by writing to us at reportfraud@slashpay.app
How can I deregister from Slash?
Deregistering your slash account will delete your Slash profile, UPI IDs and transaction history. Please note that a deleted UPI ID will be permanently lost and cannot be recreated or claimed. You will receive new UPI IDs if and when you register again.
Purchase via Slash
How do I place my order on Slash?
You can check out the wide product catalogue of your favourite merchants, choose your product and tap on “Add to Cart”, you can also add multiple products to your cart.
Proceed to checkout, and confirm your shipping address.
Enter the UPI PIN of your slash account for instant checkout, and your order is confirmed.
How can I pay for my orders at Slash?
You can pay via your already added accounts at Slash, for instant checkout for your orders.
Why can't I see the COD option on my payment page?
Currently, we are accepting payment only via Slash UPI, for safe and instant checkout.
Are there any hidden charges?
There are no extra charges, you pay only for the amount you see on the final order summary page.
How can I contact any merchants for updates on my order?
On merchant payment profile, tap on the three vertical dots at top right corner. You will see option to contact merchants via whatsapp or email. Please make sure to add your order-id in all the communications.
Alternatively, you can reach us via support@slashpay.app for any feedback/support. ”Contact Support” CTA in the bottom with default subject as “Merchant Feedback/Support” and pre-filled information of user.
UPI Number
What is a UPI Number
UPI number is the numeric ID linked with your UPI ID, a UPI Number can be your phone number or any 8-9 digit number you choose that can be used to receive money from any UPI app. Now friends/relatives/contacts using any UPI Payment App can send you money just by entering your phone number or 8-9 digit number you have created. You can create up to 3 UPI numbers.
To create a UPI Number: Go to ‘Profile’ → ‘Your Bank Accounts’ → UPI Number → Tap on “Create UPI No.”
Can I link any mobile number to receive money?
No. You can only link your own mobile number that you have been linked to your bank account and is registered on Slash.
Why should I link my mobile number to Slash UPI?
Once you link your UPI number, receiving and sending money from friends/relatives/contacts becomes much easier. You just need to remember your phone number. Additionally, you can now track all your everyday payments in one place on your very own Slash app.
Can I link my mobile number with multiple UPI apps to receive money?
No. You can only choose one app to receive money using your phone number. If you want to change the UPI Number linked with another payment app to your Slash. You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Create UPI Number” → Enter “Your Mobile Number” → Port your number. After successfully porting, your UPI Number will be linked to Slash.
How can I link UPI Number from one bank account to another bank account?
You can change the UPI Number linked to one bank to another bank using the update option.
To change your UPI Number: Go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Update UPI No.” → Select the new bank account. Your UPI Number will be successfully linked to a new bank account.
How do deactivate/activate the UPI Number?
To deactivate your 8 or 9 digit UPI Number,
You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Deactivate UPI No.”. After successful deactivation, you will not be able to receive UPI payments using that UPI Number.
To activate your 8 or 9 digit UPI Number,
You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select Deactivated “UPI Number” → Tap on “Reactivate UPI No.”. After successful activation, you can start receiving UPI payments using that UPI Number.
Frequently Asked Questions
Slash Exclusive
What is Slash?
Slash is a modern payments app designed to make paying people online faster, safer and simpler. Slash makes paying people as simple as typing in their Slashtag and removes the need for complicated VPAs, personal phone numbers, and tiring bank details.
What is Slash ID?
A Slash ID is a unique identifier for users and a universal payment identity on the internet. You can create a unique Slashtag that’s easy to remember for friends and private enough to be shared with any person or business on the internet.
Slash ID are a simpler, more private alternative to age-old identifiers like phone numbers, VPAs, and bank account numbers.
Can someone access my bank details if they know my Slash ID?
No, nobody on Slash can use your Slash Id to find your bank account details, phone number, or any other details. We created Slash Id to eliminate the need to share bank details and phone numbers.
Not only does your Slash ID conceal such information, but the transaction information itself is encrypted with the highest global security standards.
How do I know I can trust Slash with my payments?
Credibility, security and trust are at the core of what we’ve built. We are recognized and approved by the National Payments Corporation of India (NPCI) and you can verify the same on NPCI’s website.,
We’ve also partnered with ICICI Bank, an RBI-recognized bank, for our UPI services and meet the highest compliance, security, and quality standards for payments apps.
Do I have to pay anything to create a Slash account and use Slash?
No. Slash is completely free and we never ask you to pay anything to set up a Slash account or to use Slash to send money to people, merchants or bank accounts.
Why does my Slash UPI address (VPA) contain the name “ICICI?”
ICICI Bank is the official UPI banking partner for Slash to create and use UPI IDs for online payments. As mandated by authorities, all third party payment apps are required to partner with a regulated entity to ensure the safety and security of their users.
Getting Started
What is UPI? How does it enable bank-to-bank transfer?
Unified Payments Interface (UPI) is a real-time payment system that facilitates instantaneous inter-bank transactions via mobile phones. UPI is developed by the National Payments Corporation of India (NPCI) and regulated by the Reserve Bank of India. UPI uses IMPS (Immediate Payment Service) for transferring funds from one account to another.
Why do I need to verify my mobile number?
Mobile Number verification is mandated by the RBI and NPCI for the device binding process as well as linking your Slash account with your bank account(s) through your bank-registered mobile number.
What If I Get Device Binding Failed?
Device binding can fail for any of the following reasons:
The app is unable to send an SMS (Make sure to give Slash SMS permissions)
You have poor network connectivity
Your phone time is different from the actual time of the place you’re in
Your telecom service provider is unable to send a registration SMS to NPCI
If none of the above reasons seem to apply, please contact us for help.
My phone verification process failed while setting up UPI on Slash. What should I do?
Phone verification fails when your SIM card doesn’t match your bank account’s registered mobile phone number.If you’re using a dual-SIM phone, make sure that the SIM/number you choose during the verification process is the one that’s linked to the bank account you want to set up for / add to Slash UPI.
How do I add a bank account to Slash?
Head to Profile → Payment Method.
Here, use the “Add new” button to add a new bank account to Slash.
Alternatively, when you’re prompted to select your bank account while sending money via Slash, clicking on “Switch” or “Add new” will also let you add a new bank account to Slash.
I can’t find my bank in the list of banks.
If you cannot find your bank in the list of banks, please check with your bank if they support UPI. If your bank supports UPI and is still not visible in the list, please contact us for help.
Slash couldn’t find my bank account for linking.
Please ensure that the mobile number you are using while setting up Slash is also registered with your bank and linked to your bank account(s). Do note that the registered mobile number’s SIM must be in use and active on the device on which you are setting up Slash.
In case the mobile number you are using to set up Slash is registered with your bank but your account isn’t showing up, your bank probably doesn’t permit your account type to be listed on UPI. This usually happens with Current Accounts with multiple signatories or with joint accounts from some banks.
UPI PIN
What is UPI PIN?
A UPI PIN is a four or six-digit number that you (or any bank customer) can set after the bank account UPI registration process. The UPI PIN is used for authenticating all transactions done via the UPI interface.
How to set UPI PIN?
After you select a new bank account to add to Slash, you will be prompted to set a UPI PIN if the account is new to UPI. To set the PIN, you need the last 6 digits of your debit card along with the expiry date.
My bank account was fetched successfully. But I didn’t get an option to set a UPI PIN.
If you aren’t given an option to set your UPI PIN, it means that a UPI PIN is already set for the bank account you’re trying to add. You do get an option to reset your UPI PIN in case you have forgotten it.
Send & Receive Money
What methods are available on Slash for sending money?
Slash users can send money using any of the following methods:
Find the recipient using their Slashtag
Enter the recipient’s VPA
Enter their mobile number
Pay using their Account Number and IFSC code (Bank Transfer)
Scan their QR code to send money
Can I use Slash to send money to an NRI Account?
No, you cannot send money to NRI accounts. You can only transfer money to bank accounts registered with Indian Banks that are a part of UPI.
I am unable to perform transactions on Slash.
Please use the following steps to troubleshoot the issue and try again:
If you’re on WiFi, turn on your mobile data or switch to a different internet connection
Try sending a smaller amount of money
Switch to a different payment method. For instance, if you are unable to make a transaction using a Slashtag, try using the person or merchant’s UPI ID, phone number or QR code.
Check if the recipient has a UPI ID linked to their phone number
Check if you’ve reached your transaction limit
The transaction is successful/processing, but the amount was not added to the recipient bank account.
It can sometimes take up to 3 business days for the amount to show up in the recipient’s account. If the money isn’t received within 3 business days, please contact us for help.
The merchant transaction is successful/processing, but the payment was not updated on my merchant orders.
Please contact us for help and also reach out to your bank for filing a chargeback.
The transaction failed but the amount was deducted from my bank account.
Banks can take up to 3 business days to refund any deducted money to your bank account. Please wait for your bank to complete the reversal. Check your bank account statement to verify if your transaction has been reversed after 3 business days.
I have multiple accounts linked to the same mobile number. Which accounts can I use for sending money?
You have the option to see all your linked bank accounts while making any payment on Slash. You can change the bank account while making a transaction or even add a new bank account before completing the transaction.
Mandates
What is a UPI Mandate on Slash?
UPI Mandates can be set up for when you want a future UPI payment to happen automatically. On Slash, you can pre-authorise (i.e. mandate) a one time or recurring debit transaction from your bank account, for a future time/date.
What is an IPO Mandate on Slash?
IPO (Initial Public Offering) Mandates let you pre-authorise a debit transaction to pay for an IPO. When you apply for an IPO and set up an IPO Mandate using Slash, the equivalent amount of money is placed on hold in your bank account.
How do I set up an IPO Mandate on Slash?
Apply for an initial public offering (IPO) with your broker by providing your Slash UPI ID of the format xxx.sls@icici
The broker passes your information on to the Securities and Exchange Board of India (SEBI) interface
You receive an app notification from Slash, which needs to be approved in order to successfully apply to the IPO. Enter your UPI PIN to approve the mandate request and block the amount to be paid, in your bank account.
If you are allocated shares via an IPO, your broker will execute the mandate and the corresponding amount will be deducted from your bank account, via your Slash UPI
Your allotted shares will be visible on your broker’s app or website, not on Slash
Where can I find my new mandate request(s) on Slash?
You can view your mandate approval/collection requests on the notifications section of your Slash app. Mandates must be approved within the specified deadline displayed on the notification as well as the mandate details page.
How can I approve or reject a mandate?
Once your request goes through, you can approve or reject a mandate by heading to notifications on Slash and:
Tapping ‘Decline’ to decline a request
Tapping ‘Proceed’ to accept the request
Please make sure you read the mandate details carefully before approving the request. On tapping ‘Proceed,’ you will be asked to enter your UPI PIN. On successfully entering your PIN, you will see a confirmation screen for your successful mandate approval. Once the mandate is executed and funds are debited from your bank account, the mandate status updates to ‘Completed.’
You can view your past mandates by going to Profile → UPI Mandates
Note:
In the case of IPO Mandates, please read the bid details very carefully
You must enter your UPI PIN correctly the first time. Otherwise, the bank has to resend the mandate request
What do I do if I enter an incorrect UPI PIN while approving a mandate?
Please contact your broker and request them to resend the mandate request.
I am unable to remove my bank account because it has an active Slash UPI mandate
You will not be allowed to remove the bank account if there’s an approved but pending mandate tied to that bank account. In order to remove the bank account, you first have to revoke the active mandate and then proceed to remove the bank account.
How do I revoke my active mandates?
To revoke your active mandate, go to your Profile → UPI mandate.In the list of active mandates, tap on the mandate you want to revoke.On the mandate details screen, tap ‘Revoke’ and enter your UPI PIN.On successful revocation, a confirmation screen will be displayed. Please note that when you revoke a mandate, any auto-debits already in progress and sent to the bank will not be affected. Only future auto-debits will not be processed.
Scan n Pay
How do I use the Scan & Pay feature to send money?
Tap the QR icon on the top left corner of the Pay screen
Enter the amount you wish to send
Add a payment note (if required)
Select the bank account you want to pay from
Enter your UPI PIN
Wait for payment confirmation
Where can I find my slash QR code?
You can find your Slash QR code by tapping the QR icon present at the top right corner of the profile screen. You will also get an option to share your QR code via the apps on your device.
Can I make a payment from Slash by scanning a QR code from other payment apps?
Yes, you can scan any UPI QR code from any payment app to make a payment using Slash.
Payment Profile
What is my Slash UPI address? How is it different from a VPA?
UPI address (also called a Virtual Payment Address) is a unique ID assigned to you in order to send and receive money using UPI. UPI address and VPA are one and the same.
To find your Slash UPI address: Go to ‘Profile’ → ‘Payment Methods’ → Tap on a bank account to reveal your VPA for that account.
How do I check my bank account balance on Slash?
To check the balance in any of your bank accounts: Go to ‘Profile’ → ‘Payment Methods’ → Tap on the three-dots beside the account you want the balance for → tap ‘Check balance’ → Enter your UPI PIN to view the balance in your chosen account.
UPI Support & Fraud Prevention
How can I contact Slash for UPI support?
Go to ‘Profile’ → 'Chat with Slash' or use the 'Get Help' option available with each of your transactions on the Payment History screen to contact us.
Alternatively, you can contact us at support@slashpay.app to escalate any existing complaints or support tickets, and we will do our best to ensure a quick resolution.
How do I report suspected fraudulent accounts on Slash?
While we constantly work to keep Slash and our users safe, we are all ears if you think you have come across any fraudulent activities or individuals on the platform. You can report any such activity or user by writing to us at reportfraud@slashpay.app
How can I deregister from Slash?
Deregistering your slash account will delete your Slash profile, UPI IDs and transaction history. Please note that a deleted UPI ID will be permanently lost and cannot be recreated or claimed. You will receive new UPI IDs if and when you register again.
Purchase via Slash
How do I place my order on Slash?
You can check out the wide product catalogue of your favourite merchants, choose your product and tap on “Add to Cart”, you can also add multiple products to your cart.
Proceed to checkout, and confirm your shipping address.
Enter the UPI PIN of your slash account for instant checkout, and your order is confirmed.
How can I pay for my orders at Slash?
You can pay via your already added accounts at Slash, for instant checkout for your orders.
Why can't I see the COD option on my payment page?
Currently, we are accepting payment only via Slash UPI, for safe and instant checkout.
Are there any hidden charges?
There are no extra charges, you pay only for the amount you see on the final order summary page.
How can I contact any merchants for updates on my order?
On merchant payment profile, tap on the three vertical dots at top right corner. You will see option to contact merchants via whatsapp or email. Please make sure to add your order-id in all the communications.
Alternatively, you can reach us via support@slashpay.app for any feedback/support. ”Contact Support” CTA in the bottom with default subject as “Merchant Feedback/Support” and pre-filled information of user.
Slash Premium
What is Slash Premium?
Slash Premium is a set of exclusive features available on Slash without any subscription charges. It’s completely free of cost. Slash Premium includes features like Profile Viewers, Level & Badges, Linktree, Campaign, Themes, and priority customer support. Premium membership will be expired in case you don’t do any transaction of a minimum ₹50/- for 7 consecutive days. (Experience Premium CTA)
How can I get Slash Premium?
For getting Slash Premium, You need to complete 2 days payment streak, i.e. making two payments of a minimum ₹50/- each on day 1 and making three payments of a minimum ₹50/- each on day 2. You will be automatically upgraded to Slash Premium. Also, Your premium tag will be visible to all slash users, which means social recognition without any charges. (Experience Premium CTA)
How can I upgrade the level and badges?
When you upgrade to Slash Premium, your default level will be 1. For moving to the next level 2, you need to make 2 payments. After reaching level 2, you will need 3 payments to reach the next level 3, and so on. Your level and badges will be auto-reset to zero if your premium membership gets expired.
Badges are based on your current level. Once you cross the level, your badges will be automatically upgraded as per below:
· Level 1 to Level 9- Bronze Badge
· Level 10 to Level 19- Silver Badge
· Level 20 to Level 99- Gold Badge
· Level 100 and above- Ruby Badge
How much charge I have to pay for using Slash Premium?
As mentioned, Slash premium is completely free of cost with no hidden charges, no subscription charges, and no additional charges. (Experience Premium CTA)
Why my premium membership has been expired?
This can be because you might not have done any payment of the amount ₹50 or more for the consecutive 7 days. For continuing slash premium membership, you need to make at least one transaction of a minimum ₹50/- once every week. You can even do a self-transfer for continuing slash premium. In case this is an error, please contact us on support (Experience Premium CTA) (Contact Support)
UPI Number
What is a UPI Number
UPI number is the numeric ID linked with your UPI ID, a UPI Number can be your phone number or any 8-9 digit number you choose that can be used to receive money from any UPI app. Now friends/relatives/contacts using any UPI Payment App can send you money just by entering your phone number or 8-9 digit number you have created. You can create up to 3 UPI numbers.
To create a UPI Number: Go to ‘Profile’ → ‘Your Bank Accounts’ → UPI Number → Tap on “Create UPI No.”
Can I link any mobile number to receive money?
No. You can only link your own mobile number that you have been linked to your bank account and is registered on Slash.
Why should I link my mobile number to Slash UPI?
Once you link your UPI number, receiving and sending money from friends/relatives/contacts becomes much easier. You just need to remember your phone number. Additionally, you can now track all your everyday payments in one place on your very own Slash app.
Can I link my mobile number with multiple UPI apps to receive money?
No. You can only choose one app to receive money using your phone number. If you want to change the UPI Number linked with another payment app to your Slash. You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Create UPI Number” → Enter “Your Mobile Number” → Port your number. After successfully porting, your UPI Number will be linked to Slash.
How can I link UPI Number from one bank account to another bank account?
You can change the UPI Number linked to one bank to another bank using the update option.
To change your UPI Number: Go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Update UPI No.” → Select the new bank account. Your UPI Number will be successfully linked to a new bank account.
How do deactivate/activate the UPI Number?
To deactivate your 8 or 9 digit UPI Number,
You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Deactivate UPI No.”. After successful deactivation, you will not be able to receive UPI payments using that UPI Number.
To activate your 8 or 9 digit UPI Number,
You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select Deactivated “UPI Number” → Tap on “Reactivate UPI No.”. After successful activation, you can start receiving UPI payments using that UPI Number.
Frequently Asked Questions
Slash Exclusive
What is Slash?
Slash is a modern payments app designed to make paying people online faster, safer and simpler. Slash makes paying people as simple as typing in their Slashtag and removes the need for complicated VPAs, personal phone numbers, and tiring bank details.
What is Slash ID?
A Slash ID is a unique identifier for users and a universal payment identity on the internet. You can create a unique Slashtag that’s easy to remember for friends and private enough to be shared with any person or business on the internet.
Slash ID are a simpler, more private alternative to age-old identifiers like phone numbers, VPAs, and bank account numbers.
Can someone access my bank details if they know my Slash ID?
No, nobody on Slash can use your Slash Id to find your bank account details, phone number, or any other details. We created Slash Id to eliminate the need to share bank details and phone numbers.
Not only does your Slash ID conceal such information, but the transaction information itself is encrypted with the highest global security standards.
How do I know I can trust Slash with my payments?
Credibility, security and trust are at the core of what we’ve built. We are recognized and approved by the National Payments Corporation of India (NPCI) and you can verify the same on NPCI’s website.,
We’ve also partnered with ICICI Bank, an RBI-recognized bank, for our UPI services and meet the highest compliance, security, and quality standards for payments apps.
Do I have to pay anything to create a Slash account and use Slash?
No. Slash is completely free and we never ask you to pay anything to set up a Slash account or to use Slash to send money to people, merchants or bank accounts.
Why does my Slash UPI address (VPA) contain the name “ICICI?”
ICICI Bank is the official UPI banking partner for Slash to create and use UPI IDs for online payments. As mandated by authorities, all third party payment apps are required to partner with a regulated entity to ensure the safety and security of their users.
Getting Started
What is UPI? How does it enable bank-to-bank transfer?
Unified Payments Interface (UPI) is a real-time payment system that facilitates instantaneous inter-bank transactions via mobile phones. UPI is developed by the National Payments Corporation of India (NPCI) and regulated by the Reserve Bank of India. UPI uses IMPS (Immediate Payment Service) for transferring funds from one account to another.
Why do I need to verify my mobile number?
Mobile Number verification is mandated by the RBI and NPCI for the device binding process as well as linking your Slash account with your bank account(s) through your bank-registered mobile number.
What If I Get Device Binding Failed?
Device binding can fail for any of the following reasons:
The app is unable to send an SMS (Make sure to give Slash SMS permissions)
You have poor network connectivity
Your phone time is different from the actual time of the place you’re in
Your telecom service provider is unable to send a registration SMS to NPCI
If none of the above reasons seem to apply, please contact us for help.
My phone verification process failed while setting up UPI on Slash. What should I do?
Phone verification fails when your SIM card doesn’t match your bank account’s registered mobile phone number.If you’re using a dual-SIM phone, make sure that the SIM/number you choose during the verification process is the one that’s linked to the bank account you want to set up for / add to Slash UPI.
How do I add a bank account to Slash?
Head to Profile → Payment Method.
Here, use the “Add new” button to add a new bank account to Slash.
Alternatively, when you’re prompted to select your bank account while sending money via Slash, clicking on “Switch” or “Add new” will also let you add a new bank account to Slash.
I can’t find my bank in the list of banks.
If you cannot find your bank in the list of banks, please check with your bank if they support UPI. If your bank supports UPI and is still not visible in the list, please contact us for help.
Slash couldn’t find my bank account for linking.
Please ensure that the mobile number you are using while setting up Slash is also registered with your bank and linked to your bank account(s). Do note that the registered mobile number’s SIM must be in use and active on the device on which you are setting up Slash.
In case the mobile number you are using to set up Slash is registered with your bank but your account isn’t showing up, your bank probably doesn’t permit your account type to be listed on UPI. This usually happens with Current Accounts with multiple signatories or with joint accounts from some banks.
UPI PIN
What is UPI PIN?
A UPI PIN is a four or six-digit number that you (or any bank customer) can set after the bank account UPI registration process. The UPI PIN is used for authenticating all transactions done via the UPI interface.
How to set UPI PIN?
After you select a new bank account to add to Slash, you will be prompted to set a UPI PIN if the account is new to UPI. To set the PIN, you need the last 6 digits of your debit card along with the expiry date.
My bank account was fetched successfully. But I didn’t get an option to set a UPI PIN.
If you aren’t given an option to set your UPI PIN, it means that a UPI PIN is already set for the bank account you’re trying to add. You do get an option to reset your UPI PIN in case you have forgotten it.
Send & Receive Money
What methods are available on Slash for sending money?
Slash users can send money using any of the following methods:
Find the recipient using their Slashtag
Enter the recipient’s VPA
Enter their mobile number
Pay using their Account Number and IFSC code (Bank Transfer)
Scan their QR code to send money
Can I use Slash to send money to an NRI Account?
No, you cannot send money to NRI accounts. You can only transfer money to bank accounts registered with Indian Banks that are a part of UPI.
I am unable to perform transactions on Slash.
Please use the following steps to troubleshoot the issue and try again:
If you’re on WiFi, turn on your mobile data or switch to a different internet connection
Try sending a smaller amount of money
Switch to a different payment method. For instance, if you are unable to make a transaction using a Slashtag, try using the person or merchant’s UPI ID, phone number or QR code.
Check if the recipient has a UPI ID linked to their phone number
Check if you’ve reached your transaction limit
The transaction is successful/processing, but the amount was not added to the recipient bank account.
It can sometimes take up to 3 business days for the amount to show up in the recipient’s account. If the money isn’t received within 3 business days, please contact us for help.
The merchant transaction is successful/processing, but the payment was not updated on my merchant orders.
Please contact us for help and also reach out to your bank for filing a chargeback.
The transaction failed but the amount was deducted from my bank account.
Banks can take up to 3 business days to refund any deducted money to your bank account. Please wait for your bank to complete the reversal. Check your bank account statement to verify if your transaction has been reversed after 3 business days.
I have multiple accounts linked to the same mobile number. Which accounts can I use for sending money?
You have the option to see all your linked bank accounts while making any payment on Slash. You can change the bank account while making a transaction or even add a new bank account before completing the transaction.
Mandates
What is a UPI Mandate on Slash?
UPI Mandates can be set up for when you want a future UPI payment to happen automatically. On Slash, you can pre-authorise (i.e. mandate) a one time or recurring debit transaction from your bank account, for a future time/date.
What is an IPO Mandate on Slash?
IPO (Initial Public Offering) Mandates let you pre-authorise a debit transaction to pay for an IPO. When you apply for an IPO and set up an IPO Mandate using Slash, the equivalent amount of money is placed on hold in your bank account.
How do I set up an IPO Mandate on Slash?
Apply for an initial public offering (IPO) with your broker by providing your Slash UPI ID of the format xxx.sls@icici
The broker passes your information on to the Securities and Exchange Board of India (SEBI) interface
You receive an app notification from Slash, which needs to be approved in order to successfully apply to the IPO. Enter your UPI PIN to approve the mandate request and block the amount to be paid, in your bank account.
If you are allocated shares via an IPO, your broker will execute the mandate and the corresponding amount will be deducted from your bank account, via your Slash UPI
Your allotted shares will be visible on your broker’s app or website, not on Slash
Where can I find my new mandate request(s) on Slash?
You can view your mandate approval/collection requests on the notifications section of your Slash app. Mandates must be approved within the specified deadline displayed on the notification as well as the mandate details page.
How can I approve or reject a mandate?
Once your request goes through, you can approve or reject a mandate by heading to notifications on Slash and:
Tapping ‘Decline’ to decline a request
Tapping ‘Proceed’ to accept the request
Please make sure you read the mandate details carefully before approving the request. On tapping ‘Proceed,’ you will be asked to enter your UPI PIN. On successfully entering your PIN, you will see a confirmation screen for your successful mandate approval. Once the mandate is executed and funds are debited from your bank account, the mandate status updates to ‘Completed.’
You can view your past mandates by going to Profile → UPI Mandates
Note:
In the case of IPO Mandates, please read the bid details very carefully
You must enter your UPI PIN correctly the first time. Otherwise, the bank has to resend the mandate request
What do I do if I enter an incorrect UPI PIN while approving a mandate?
Please contact your broker and request them to resend the mandate request.
I am unable to remove my bank account because it has an active Slash UPI mandate
You will not be allowed to remove the bank account if there’s an approved but pending mandate tied to that bank account. In order to remove the bank account, you first have to revoke the active mandate and then proceed to remove the bank account.
How do I revoke my active mandates?
To revoke your active mandate, go to your Profile → UPI mandate.In the list of active mandates, tap on the mandate you want to revoke.On the mandate details screen, tap ‘Revoke’ and enter your UPI PIN.On successful revocation, a confirmation screen will be displayed. Please note that when you revoke a mandate, any auto-debits already in progress and sent to the bank will not be affected. Only future auto-debits will not be processed.
Scan n Pay
How do I use the Scan & Pay feature to send money?
Tap the QR icon on the top left corner of the Pay screen
Enter the amount you wish to send
Add a payment note (if required)
Select the bank account you want to pay from
Enter your UPI PIN
Wait for payment confirmation
Where can I find my slash QR code?
You can find your Slash QR code by tapping the QR icon present at the top right corner of the profile screen. You will also get an option to share your QR code via the apps on your device.
Can I make a payment from Slash by scanning a QR code from other payment apps?
Yes, you can scan any UPI QR code from any payment app to make a payment using Slash.
Payment Profile
What is my Slash UPI address? How is it different from a VPA?
UPI address (also called a Virtual Payment Address) is a unique ID assigned to you in order to send and receive money using UPI. UPI address and VPA are one and the same.
To find your Slash UPI address: Go to ‘Profile’ → ‘Payment Methods’ → Tap on a bank account to reveal your VPA for that account.
How do I check my bank account balance on Slash?
To check the balance in any of your bank accounts: Go to ‘Profile’ → ‘Payment Methods’ → Tap on the three-dots beside the account you want the balance for → tap ‘Check balance’ → Enter your UPI PIN to view the balance in your chosen account.
UPI Support & Fraud Prevention
How can I contact Slash for UPI support?
Go to ‘Profile’ → 'Chat with Slash' or use the 'Get Help' option available with each of your transactions on the Payment History screen to contact us.
Alternatively, you can contact us at support@slashpay.app to escalate any existing complaints or support tickets, and we will do our best to ensure a quick resolution.
How do I report suspected fraudulent accounts on Slash?
While we constantly work to keep Slash and our users safe, we are all ears if you think you have come across any fraudulent activities or individuals on the platform. You can report any such activity or user by writing to us at reportfraud@slashpay.app
How can I deregister from Slash?
Deregistering your slash account will delete your Slash profile, UPI IDs and transaction history. Please note that a deleted UPI ID will be permanently lost and cannot be recreated or claimed. You will receive new UPI IDs if and when you register again.
Purchase via Slash
How do I place my order on Slash?
You can check out the wide product catalogue of your favourite merchants, choose your product and tap on “Add to Cart”, you can also add multiple products to your cart.
Proceed to checkout, and confirm your shipping address.
Enter the UPI PIN of your slash account for instant checkout, and your order is confirmed.
How can I pay for my orders at Slash?
You can pay via your already added accounts at Slash, for instant checkout for your orders.
Why can't I see the COD option on my payment page?
Currently, we are accepting payment only via Slash UPI, for safe and instant checkout.
Are there any hidden charges?
There are no extra charges, you pay only for the amount you see on the final order summary page.
How can I contact any merchants for updates on my order?
On merchant payment profile, tap on the three vertical dots at top right corner. You will see option to contact merchants via whatsapp or email. Please make sure to add your order-id in all the communications.
Alternatively, you can reach us via support@slashpay.app for any feedback/support. ”Contact Support” CTA in the bottom with default subject as “Merchant Feedback/Support” and pre-filled information of user.
Slash Premium
What is Slash Premium?
Slash Premium is a set of exclusive features available on Slash without any subscription charges. It’s completely free of cost. Slash Premium includes features like Profile Viewers, Level & Badges, Linktree, Campaign, Themes, and priority customer support. Premium membership will be expired in case you don’t do any transaction of a minimum ₹50/- for 7 consecutive days. (Experience Premium CTA)
How can I get Slash Premium?
For getting Slash Premium, You need to complete 2 days payment streak, i.e. making two payments of a minimum ₹50/- each on day 1 and making three payments of a minimum ₹50/- each on day 2. You will be automatically upgraded to Slash Premium. Also, Your premium tag will be visible to all slash users, which means social recognition without any charges. (Experience Premium CTA)
How can I upgrade the level and badges?
When you upgrade to Slash Premium, your default level will be 1. For moving to the next level 2, you need to make 2 payments. After reaching level 2, you will need 3 payments to reach the next level 3, and so on. Your level and badges will be auto-reset to zero if your premium membership gets expired.
Badges are based on your current level. Once you cross the level, your badges will be automatically upgraded as per below:
· Level 1 to Level 9- Bronze Badge
· Level 10 to Level 19- Silver Badge
· Level 20 to Level 99- Gold Badge
· Level 100 and above- Ruby Badge
How much charge I have to pay for using Slash Premium?
As mentioned, Slash premium is completely free of cost with no hidden charges, no subscription charges, and no additional charges. (Experience Premium CTA)
Why my premium membership has been expired?
This can be because you might not have done any payment of the amount ₹50 or more for the consecutive 7 days. For continuing slash premium membership, you need to make at least one transaction of a minimum ₹50/- once every week. You can even do a self-transfer for continuing slash premium. In case this is an error, please contact us on support (Experience Premium CTA) (Contact Support)
UPI Number
What is a UPI Number
UPI number is the numeric ID linked with your UPI ID, a UPI Number can be your phone number or any 8-9 digit number you choose that can be used to receive money from any UPI app. Now friends/relatives/contacts using any UPI Payment App can send you money just by entering your phone number or 8-9 digit number you have created. You can create up to 3 UPI numbers.
To create a UPI Number: Go to ‘Profile’ → ‘Your Bank Accounts’ → UPI Number → Tap on “Create UPI No.”
Can I link any mobile number to receive money?
No. You can only link your own mobile number that you have been linked to your bank account and is registered on Slash.
Why should I link my mobile number to Slash UPI?
Once you link your UPI number, receiving and sending money from friends/relatives/contacts becomes much easier. You just need to remember your phone number. Additionally, you can now track all your everyday payments in one place on your very own Slash app.
Can I link my mobile number with multiple UPI apps to receive money?
No. You can only choose one app to receive money using your phone number. If you want to change the UPI Number linked with another payment app to your Slash. You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Create UPI Number” → Enter “Your Mobile Number” → Port your number. After successfully porting, your UPI Number will be linked to Slash.
How can I link UPI Number from one bank account to another bank account?
You can change the UPI Number linked to one bank to another bank using the update option.
To change your UPI Number: Go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Update UPI No.” → Select the new bank account. Your UPI Number will be successfully linked to a new bank account.
How do deactivate/activate the UPI Number?
To deactivate your 8 or 9 digit UPI Number,
You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select “UPI Number” → Tap on “Deactivate UPI No.”. After successful deactivation, you will not be able to receive UPI payments using that UPI Number.
To activate your 8 or 9 digit UPI Number,
You can go to ‘Profile’ → ‘Your Bank Accounts’ → Select Deactivated “UPI Number” → Tap on “Reactivate UPI No.”. After successful activation, you can start receiving UPI payments using that UPI Number.